This policy explains how Srne handles information submitted through this website. The website is designed for solar homeowners, installers, distributors and project teams who request guidance about renewable energy products.
Srne may collect your name, email address, phone number, company, country, project type and message content when you submit an inquiry form. You may also provide technical details such as inverter size, battery goals, PV array information, installation location or backup load requirements. These details help Srne respond with relevant guidance.
Submitted information is used to answer your request, prepare product guidance, improve support workflows and follow up on renewable energy planning questions. Srne may keep a record of correspondence so the advisory team can understand previous project context. We do not ask for sensitive payment information through the general inquiry form.
Srne may share necessary project details with authorized support or distribution partners when that is useful for answering your request. We keep information only as long as needed for communication, service records, legal compliance or reasonable business purposes. You may contact Srne to request correction or deletion where applicable law grants that right.
Srne uses reasonable safeguards to protect submitted information, but no website transmission is completely risk-free. You can choose not to submit optional information, although limited details may make technical guidance less precise. By using the form, you agree that Srne may contact you about the request you submitted.